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To ensure the most cost-effective shipping and maximum protection for your furniture, we generally recommend a minimum order of a full container load (e.g., a 20GP container, which holds approximately 28 cubic meters). Shipping by full container significantly reduces the risk of transit damage and lowers the average logistics cost per item. However, we understand the need for flexibility. For certain product lines or initial trial orders, we can accept smaller quantities. Please consult with our Sales Manager to discuss your specific requirements.
Yes! We specialize in OEM/ODM services. Our experienced R&D team can help you create custom furniture designs based on your specifications. From concept to production, we work closely with you to bring your vision to life. Learn more about our OEM/ODM services.
We accept bank transfers (T/T) and irrevocable Letters of Credit at sight from reputable banks. For new customers, we typically require a 30% deposit with the balance paid before shipment. Established customers may qualify for more flexible payment terms.
Production lead times vary depending on the product type and order quantity. Generally, standard orders take 30-45 days, while custom OEM/ODM projects may take 45-60 days. We provide estimated delivery dates in our Proforma Invoice and keep you updated throughout the production process.
Yes, we can provide samples for quality evaluation. Sample charges apply but are deducted from your bulk order when you place it. Please contact our sales team for specific sample pricing and availability.
We ship worldwide via sea freight (FCL or LCL), air freight, or land transportation depending on your location and urgency. Full container loads (FCL) are the most cost-effective option for large orders. For smaller orders, we can arrange LCL (Less than Container Load) shipments.
While we provide all necessary documentation (commercial invoice, packing list, bill of lading, certificate of origin, etc.), customs clearance is typically the responsibility of the importer. We can, however, recommend experienced customs brokers in various countries to assist you with the process.
We take great care in packaging our products to prevent damage. In the rare event that damage occurs during transit, please document the damage with photos upon receipt and contact us immediately. We will work with you to resolve the issue, whether through replacement, repair, or compensation, depending on the circumstances.
Yes, we can arrange shipping insurance upon request. The cost is typically based on the value of your order. Shipping insurance provides protection against loss or damage during transit, giving you peace of mind for your international shipment.
We implement rigorous quality control throughout the entire production process. This includes raw material inspection, in-process quality checks, and pre-shipment inspections. Our QC team conducts thorough inspections to ensure every piece meets our high standards before packaging and shipping.
Yes, our products meet various international standards and certifications, including ISO 9001, FSC (Forest Stewardship Council), and other relevant industry certifications. We can provide certification documentation upon request.
We use high-quality materials including engineered wood (MDF) in walnut, oak and painted finishes, plus solid paulownia and pine for our solid wood shelving line, with durable metal hardware. We source our materials from reliable suppliers and can provide material specifications for your reference.
Absolutely! We offer a wide range of customization options including different wood finishes, fabric choices, colors, and hardware options. Our OEM/ODM services allow you to create products that match your brand identity and target market preferences.
We provide comprehensive after-sales support including warranty coverage, technical assistance, and spare parts availability. If you encounter any issues with our products, our dedicated support team is ready to help resolve problems quickly and efficiently.
Yes, we stand behind the quality of our products with warranty coverage. The specific warranty terms vary by product category but typically cover manufacturing defects and workmanship issues. Extended warranty options may be available for bulk orders.
Once your order ships, we provide you with tracking information including bill of lading details and estimated arrival date. For sea freight shipments, we can provide container tracking updates. Our team keeps you informed throughout the shipping process.
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