For answers on MOQ, samples and shipping, read our frequently asked questions.
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We stand behind the quality of our products. All our furniture comes with a standard 1-year warranty against manufacturing defects. This warranty covers:
• Structural defects • Material defects • Manufacturing flaws
The warranty does not cover damage caused by improper use, accidents, or normal wear and tear.
If you encounter any issues with your order, please follow these steps to file a claim:
1. Contact our customer service team within 14 days of receiving your order 2. Provide detailed information about the issue, including photos or videos 3. Our team will review your claim and respond within 3 business days 4. Depending on the nature of the issue, we may offer a replacement, repair, or partial refund
For urgent matters, please contact us via WhatsApp at +86 186 8898 5644 for immediate assistance.
Our team of technical experts is available to assist you with:
• Assembly instructions and diagrams • Product maintenance advice • Replacement parts information • Technical specifications and guidance
You can reach our technical support team via email at info@cfurni.com or by phone during business hours.
To ensure smooth customs clearance, we provide all necessary documentation, including:
• Commercial Invoice: Detailed list of goods, quantities, and values • Packing List: Detailed information about packaging and contents • Bill of Lading/Airway Bill: Contract between the shipper and carrier • Certificate of Origin: Document indicating the country where the goods were manufactured • Any other specific documents required by your country's customs regulations
Our experienced team will work with you to ensure all documentation is accurate and complete.
Import duties and taxes vary by country and product type. As the importer, you are responsible for these charges. We recommend that you:
• Contact your local customs office or a customs broker to understand the specific duties and taxes for your country • Budget for these additional costs when planning your purchase • Be aware of any trade agreements or duty exemptions that may apply to your import
For complex shipments or if you're unfamiliar with the import process, we recommend working with a professional customs broker. A customs broker can:
• Help you navigate complex customs regulations • Ensure all documentation is correctly prepared • Calculate and arrange payment of duties and taxes • Expedite the clearance process • Resolve any issues that may arise during customs inspection
We've compiled some of the most frequently asked questions about customs clearance. If you don't find the answer to your question here, please don't hesitate to contact our customer service team.
Yes, as is standard in international trade, the importer is responsible for any local customs duties, VAT, or taxes levied by the destination country. These costs vary by region and product category. We recommend consulting with a local customs broker or your national customs authority to calculate the precise "total landed cost" before placing your order.
We ensure all documentation is legally and accurately prepared. While we must comply with international trade laws, we are happy to assist you in checking if your country has any specific Free Trade Agreements with China. If your country allows for duty exemptions under specific certifications (like RCEP or Form E), we will provide the necessary documents to help you minimize your import costs.
Don't worry. Many of our clients started just like you. We highly recommend hiring a professional Customs Broker in your country. They can manage the entire legal process, calculate taxes, and arrange local delivery for you. If you need a recommendation, Eric can often introduce you to reliable logistics partners we have worked with in your region.
Most delays are caused by missing or inconsistent paperwork. By choosing Cfurni, you minimize this risk because we double-check every detail against your local requirements before the ship leaves China. If an inspection occurs, we will work closely with your broker to provide any additional information required by customs officials immediately to expedite the release.
We provide versatile shipping methods designed to optimize both cost and speed:
Sea Freight (FCL/LCL): The most economical choice for bulk furniture orders. We manage both Full Container Loads (FCL) for maximum protection and Less than Container Loads (LCL) for smaller shipments.
Local Container Consolidation: If you are sourcing from multiple suppliers within mainland China, we can arrange seamless delivery to your designated warehouse or port for container consolidation, saving you significant logistics overhead.
Professional Logistics Consultancy: Our team analyzes your order size and destination to recommend the most cost-effective and timely carrier, ensuring a balance between budget and speed.
Production timelines are meticulously managed based on the complexity of your order:
Standard Collections: 2–4 weeks following deposit confirmation.
Custom & OEM Orders: 4–8 weeks after final design and material approval.
Large-Scale Projects: 8–12 weeks, depending on the volume and technical requirements.
Typical Sea Transit Times:
Europe: 28–35 Days
North America: 25–30 Days
Australia: 18–25 Days
Middle East: 15–20 Days
(Note: These are estimates for port-to-port transit; please allow additional time for customs clearance and inland delivery.)
Transparency is key to a smooth supply chain. Once your order departs, we provide:
Master Bill of Lading (MBL) / Tracking Number: Monitor your shipment directly via the carrier's official tracking portal.
Logistics Updates: Our customer service team provides proactive milestone updates, ensuring you are prepared for the arrival of your goods.
We've compiled some of the most frequently asked questions about our delivery processes and policies. If you don't find the answer to your question here, please don't hesitate to contact our customer service team.
We value your time. Our Proforma Invoice includes a projected lead time. If a delay occurs due to unforeseen factory issues, we maintain a policy of proactive communication. For significant delays caused by Cfurni, we will negotiate a compensation plan or provide upgraded shipping options to ensure your retail schedule is minimally impacted.
Cfurni supports wholesale wall-shelf buyers with OEM/ODM customization and Amazon FBA white-label packing. Start with a catalog design or send your shelf specifications for a feasibility review.
Our shelf catalog includes engineered wood with hidden steel brackets and solid wood shelving with metal hardware. Specify the width, depth, thickness, finish and number of shelves in each set.
Send a drawing, reference photo or catalog SKU, together with the intended wall type and load requirements. Materials, mounting hardware and any changes to the design are confirmed for your project before production.
Available services include neutral packaging, FNSKU labeling and custom boxes or hang tags. Share your branding files, pack quantity and destination requirements with the inquiry.
Confirm the packaging layout, barcode placement, hardware and assembly instructions before approving the order. Marketplace requirements depend on the destination and shipment; include your current instructions when requesting a quote.
1. Share the product specification, target quantity, destination and requested delivery date. We review the design and confirm the materials, pricing and order requirements.
2. Review the sample and agree on dimensions, finish, hardware and packaging. Confirm any changes before approving production.
3. Production follows the approved specification, with quality checks before packing and shipment. Agree on inspection requirements and shipping arrangements with your order.
Catalog MOQ is 500 pieces per item per color. For custom OEM projects, send your target quantity so we can assess feasibility for the design and materials.
Sample fees and sample timing are confirmed with the quote. Production timing depends on quantity, complexity and sample approval; request a schedule for your project rather than relying on a general estimate.
Include a catalog SKU or drawing, dimensions, material and finish, quantity per item and color, packaging or labeling instructions, destination country and target delivery date. If a requirement is undecided, describe the intended use so we can discuss the options.
We are committed to providing the highest quality furniture products. Our guarantee covers:
• Premium materials: We source only the finest materials for our furniture • Expert craftsmanship: All products are carefully crafted by skilled artisans • Strict quality control: Each item undergoes rigorous inspection before shipment • Accurate specifications: We ensure all products meet your exact requirements
If you are not completely satisfied with the quality of our products, please contact us immediately.
We understand the importance of meeting deadlines. Our on-time delivery guarantee ensures:
• Accurate production timelines: We provide realistic timelines and keep you updated on progress • Proactive communication: Our team will notify you immediately of any potential delays • Expedited options: For urgent orders, we offer expedited production and shipping services • Compensation for delays: If we fail to meet the agreed delivery schedule without prior notice, we offer compensation options
For custom orders, we guarantee that your furniture will match your exact specifications:
• Design confirmation: We provide detailed design drawings for your approval before production • Material selection: You have full control over material choices and finishes • Size and dimensions: We ensure precise measurements and dimensions • Color matching: We provide color samples for your approval and match colors accurately
At Cfurni, we understand that premium furniture requires superior protection and professional branding. Our packaging solutions are engineered to minimize transit damage while enhancing your brand identity.
We offer full OEM packaging customization to align with your brand strategy.
Custom Artwork: You can provide your own artwork, and we will print the packaging according to your exact design specifications.
Branding & Identity: We support the printing of your corporate logo, customized shipping marks, barcodes (UPC/EAN), and even the application of your brand logo directly onto the furniture products.
Design Assistance: If you are developing a new brand, our team can assist in designing professional shipping marks and layout structures for your packaging.
Our packaging is specifically engineered for the modern e-commerce and retail environment.
Mail-Order Design: We utilize high-density EPE foam (pearl cotton), individual cardboard dividers, and strategically placed Polystyrene (Styrofoam) to protect every component.
Rigorous Drop Tests: All packaging designs undergo strict Drop Testing to ensure the contents remain intact during rough handling and long-distance transit.
Internal Documentation: We can include assembly instructions, after-sales cards, and certificates of conformity inside each package according to your requirements.
We have extensive experience serving online platform sellers (FBA, Wayfair, etc.) and large-scale retailers.
Platform Compliance: We assist in applying specialized labels required by various platforms, including Amazon FNSKU labels, GS1 barcodes, and "Heavy Item" warning stickers.
Accuracy Guarantee: Our team ensures every label is placed in the correct orientation and position to facilitate smooth scanning and warehouse entry.
We've compiled some of the most frequently asked questions about our packaging and labeling services. If you don't find the answer to your question here, please don't hesitate to contact our customer service team.
Yes, we support full OEM customization. You can provide your AI or PDF artwork, and we will handle the high-quality printing on your outer cartons.
Definitely. Our packaging follows Mail-Order Standards. With internal protective layers and reinforced corners, our designs are built to pass drop tests, making them ideal for direct-to-consumer delivery.
Yes. We are very familiar with Amazon's strict labeling requirements. We can apply FNSKU labels, carton labels, and ensure your palletization meets their specific height and weight regulations.
For our established partners, we provide basic shipping mark design and layout assistance as a value-added service to ensure your goods are compliant and professional-looking.
Yes. Simply provide the digital files or the printed inserts, and our assembly line will ensure they are placed in every box as per your instructions.
At Cfurni, we aim to make your procurement process as smooth and secure as possible. Below are our standard payment structures and accepted methods.
For standard bulk orders, we follow a globally recognized payment structure to ensure a secure and efficient partnership:
30% Down Payment: Required upon the signing of the formal contract to initiate production.
70% Balance Payment: Payable before shipment. We provide detailed photos or videos of the finished products and packaging for your verification prior to the final payment.
We welcome sample requests to verify quality and design. For customized samples, the following terms apply:
Sample Fee: Generally 2 to 3 times the quoted unit price (depending on the complexity of the customization).
Lead Time: Samples are typically completed within 5–10 working days, depending on design intricacies.
Payment Options: For sample fees, we accept PayPal (for sample order), Cash, or Bank Transfer.
We offer multiple channels for your convenience and cost-efficiency:
Corporate Bank Transfer (T/T): We highly recommend paying through our official corporate account for maximum security.
Local Currency Support: To help you save on exchange fees and simplify the process, we support payments in USD as well as Local Currencies from many countries.
Letter of Credit (L/C): For large-scale transactions, we accept L/C at sight. Please send the L/C Draft to us for professional review before formal issuance.
At Cfurni, we maintain a transparent and structured process to ensure every order is executed to your exact specifications.
1. Order Confirmation
Once the product specifications and quantities are finalized, we will issue a formal Proforma Invoice (PI). This document outlines the total costs, lead times, and bank details.
2. Initial Deposit (30%)
To officially secure your production slot, a 30% down payment is required upon your acceptance of the Proforma Invoice. This allows us to procure raw materials and initiate the manufacturing schedule.
3. Production & Notification
As soon as the deposit is confirmed, we will notify you that production has commenced. We will provide an estimated completion date and keep you updated on key milestones.
4. Quality Inspection
Quality is our priority. Before any goods leave our facility, we conduct a rigorous Quality Control (QC) inspection. We will provide you with high-resolution photos or videos of your completed products and packaging for your digital inspection.
5. Balance Payment (70%)
Following the successful inspection and prior to the dispatch of goods, the 70% balance payment is due.
6. Shipment & Documentation
Upon receipt of the final payment, we will immediately arrange the shipment. All necessary shipping documents (Bill of Lading, Packing List, etc.) will be provided to ensure a smooth customs clearance process at your destination.
We've compiled some of the most frequently asked questions about our payment processes and policies. If you don't find the answer to your question here, please don't hesitate to contact our customer service team.
To ensure the most cost-effective shipping and maximum protection for your furniture, we generally recommend a minimum order of a full container load (e.g., a 20GP container, which holds approximately 28 cubic meters). Shipping by full container significantly reduces the risk of transit damage and lowers the average logistics cost per item. However, we understand the need for flexibility. For certain product lines or initial trial orders, we can accept smaller quantities. Please consult with our Sales Manager to discuss your specific requirements and find the best solution for your project.
Currently, we do not accept direct credit card payments. We recommend bank transfers as the primary payment method.
To secure your production slot and ensure the timely procurement of raw materials, we kindly request that payment be completed within 7 business days of receiving the invoice. Prompt payment helps us maintain the estimated delivery schedule and shield your order from potential fluctuations in material costs.
At Cfurni, we understand that international procurement requires significant trust. We address your concerns through multiple layers of professional transparency and physical verification: Verified Corporate Identity: We operate through an official, registered corporate bank account. In international trade, maintaining these accounts requires strict government and banking compliance, ensuring that you are dealing with a legitimate, traceable business entity rather than an individual. Physical Presence & Transparency: We welcome and encourage on-site factory visits or live video tours of our production lines via WhatsApp. You can see your products being manufactured in real-time. Third-Party Oversight: By supporting third-party inspections (such as SGS or Intertek) and offering Letter of Credit (L/C) as a payment option, we allow neutral professionals to verify our performance before your funds are fully released. Track Record & Long-term Partnership: We view every transaction as the start of a multi-year partnership. As an established manufacturer with a reputation to protect, the cost of "disappearing" far outweighs the value of any single order. We are here for the long haul, growing alongside our global partners.
We prioritize security for both parties. While we primarily use official corporate bank transfers to keep transaction fees low for our clients, we are open to discussing recognized third-party platforms for first-time orders. Our goal is to ensure you feel 100% secure while establishing our long-term partnership.
For your protection, Cfurni will never notify you of banking detail changes via a simple email. Any update to our financial information will be confirmed through a formal, stamped document and a secondary verification via a video call or a direct message from Eric (+86 186 8898 5644). If you receive any suspicious requests, please contact us immediately.
We believe in "Seeing is Believing." We offer live video factory tours via WhatsApp or Zoom, where we can show you our production lines, raw material warehouse, and current orders in progress. You are also welcome to appoint a local agent or a third-party auditor to visit our facility in person.
Yes. To make the process more convenient, we support payments in several major local currencies in addition to USD. This allows you to bypass expensive intermediary bank fees and lock in a better exchange rate. Please ask Eric for our specific local currency account details for your country.
Our standard terms are 30/70; however, for clients looking to optimize their costs on large-scale projects, we can discuss tailored incentives for different payment structures. Please reach out to our sales management to explore a plan that fits your cash flow.
Yes. For every payment received, we issue an Official Bank Acknowledgment and a stamped Receipt. You will also receive a "Payment Status Update" notification so you can track exactly where your funds are in our accounting system.
Absolutely. Transparency is part of our service. We provide a Loading Supervision Report, which includes photos of the empty container, the loading process, and the final container seal. This ensures you know exactly how your goods were secured before they began their journey.
We primarily offer FOB (Free on Board) and EXW (Ex Works) terms. However, we can also provide CIF (Cost, Insurance, and Freight) or DDU/DDP quotes if you prefer us to handle the logistics to your port or doorstep.
Due to fluctuations in raw material costs (such as wood and steel) and currency exchange rates, our formal quotations are typically valid for 30 days. We recommend confirming your order within this period to lock in the quoted price.
Transparency is our core value. Our formal Proforma Invoice will clearly list the product price, packaging fees, and any agreed-upon logistics costs. Please note that import duties and local taxes in your country are separate and are the responsibility of the importer.
At Cfurni, quality is not just a promise—it is a strict process from raw material procurement to final delivery. We combine international certification standards with a proactive inspection philosophy to ensure your investment is protected.
Our manufacturing and management processes follow documented standards, ensuring safety, sustainability, and performance:
Quality Management: Documented processes with inspections at every production stage.
Responsible Sourcing: Wood sourced with sustainability in mind.
Performance Testing: All products undergo rigorous testing for durability, load-bearing capacity, and safety.
We believe that quality issues are most effectively addressed before the goods depart from the Chinese port. Our protocol includes:
Incoming Material Inspection (IQC): Every raw material is verified against our standards before production begins.
In-Process Inspection (IPQC): Regular checks during manufacturing to identify and correct any deviations immediately.
Final Inspection (FQC): A thorough examination of every finished piece before it moves to the packaging stage.
Pre-Shipment Inspection (PSI): The final verification of all goods before they are loaded into the container.
To give you complete confidence before the final payment is due, Cfurni provides a detailed Quality Inspection Report for every order, including:
Verification of product dimensions and technical specifications.
Material quality and finish/appearance assessment.
Functional testing results and structural integrity checks.
Packing, labeling, and container loading verification.
Customer-Specific Checks: Inclusion of any special points you have requested to be inspected.
We operate with maximum transparency to build long-term trust:
Third-Party Inspection: We fully support and welcome inspection companies (such as SGS or Intertek) appointed by you to verify quality before shipment.
Proactive Resolution: We believe in resolving all concerns at the factory level. Shipping is only arranged after you have reviewed our report (or a third-party report) and provided final approval.
Shipping Insurance: We offer optional insurance to mitigate risks during international transit.
We stand behind our craftsmanship and understand that some issues may only surface during the retail process.
Evidence-Based Compensation: If major manufacturing defects—defined as deviations from agreed standards—are confirmed, we prioritize open communication to reach a fair solution.
After-Sales Solutions: For verified defects, we offer free replacements or negotiated refunds.
Logistics Efficiency: To save costs, replacements or spare parts are typically included in your next scheduled container.
Contact Cfurni